eternum Platform Privacy Notice

This page describes what we collect when you use eternum and how we keep that data protected. We collect personal information to verify your identity, process payments, settle wagers, and provide customer support. Our data handling follows Indonesian financial regulations and international privacy standards.

When you register on eternum, we ask for your name, email, phone number, and national ID (KTP). We use this information to verify your account, prevent fraud, and comply with anti-money-laundering rules. We store encrypted copies of your data on secure servers and never share your information with third parties except as required by law or to process your payments.

We respect your privacy and give you control over your data. You can request a copy of your information, ask us to correct errors, or request deletion. Contact our support team to exercise these rights.

What We Collect on eternum

We collect the following information when you use eternum:

Account data: Full name, email address, phone number, national ID (KTP), date of birth, and residential address.
Payment information: Payment method details (wallet account, bank account number) and transaction history. We do not store raw card numbers or passwords—payment tokens from your provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) let us process transactions securely.
Betting and gaming data: Wagers placed, game results, account balance, and withdrawal requests.
Device and connection data: Device type, operating system, IP address, and browser type. We use this to detect fraud and optimize app performance.
Support interactions: Chat messages, email correspondence, and support tickets. We retain these for dispute resolution and quality assurance.
Cookies and tracking: We use cookies to remember your login session and preferences. We do not use cookies to track you across other websites.

We collect this information to verify your identity, process deposits and withdrawals, settle wagers, prevent fraud, and provide customer support. We do not collect data for marketing or profiling purposes.

Note: We collect data only when you voluntarily provide it or when it is necessary to operate eternum. You are not required to provide optional information, but doing so may improve your experience.

How We Use Your Data on eternum

We use your data for the following purposes:

Account verification: We verify your identity against authorized databases to prevent fraud and comply with anti-money-laundering regulations.
Payment processing: We use your payment details to process deposits and withdrawals. We do not store sensitive payment data—our payment processors handle encryption and storage.
Wager settlement: We record your bets, game results, and account balance to settle wagers accurately and transparently.
Fraud prevention: We monitor for suspicious patterns (rapid account opens, unusual betting, duplicate accounts) and flag them for manual review.
Customer support: We use your contact information and support history to respond to your questions and resolve disputes.
Legal compliance: We retain data to comply with Indonesian financial law, tax regulations, and law enforcement requests.

We do not use your data for marketing, profiling, or selling to third parties. We do not share your information with advertisers or data brokers.

Our eternum Data Storage and Security

We encrypt all personal data using AES-256 encryption, a military-grade cipher. Your KTP number, payment details, and transaction history are encrypted both in transit (using TLS 1.2+ protocols) and at rest (on our servers). Only our compliance and technical teams can decrypt and access this data.

Our servers are located in data centres across Southeast Asia, including facilities in Jakarta, Surabaya, and Bandung. These facilities maintain physical security, backup power, and redundant network connections. We perform regular security audits and penetration testing to identify and fix vulnerabilities.

We retain your data for as long as your account is active, plus seven years for audit and compliance purposes. After seven years, we delete or anonymize your information. You can request early deletion by contacting our support team, though we may retain data if required by law.

We encrypt your data, limit access to authorized staff, and monitor for unauthorized access to keep your information protected on eternum.

eternum security standard

Third-Party Processors and Data Sharing

We use third-party service providers to operate eternum. These include payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), cloud hosting providers, and customer support platforms. We share only the minimum data necessary for these providers to perform their services.

We do not share your personal information with advertisers, data brokers, or other third parties for marketing purposes. We may share data with law enforcement or government agencies if required by legal process (court order, subpoena, or warrant).

Our payment processors handle your payment details directly—we do not store raw card or account numbers. Each processor maintains its own privacy policy; we recommend reviewing their terms if you have concerns about payment data handling.

Your Rights on eternum

You have the right to access, correct, and delete your personal data. You can request a copy of your information by contacting our support team. We will provide your data in a portable format within a standard timeframe.

You can request correction of inaccurate information (e.g., misspelled name, wrong address). You can also request deletion of your account and associated data, though we may retain information if required by law or for dispute resolution.

You can opt out of optional communications (promotional emails, newsletters) by updating your preferences in your account settings. You cannot opt out of essential communications (account alerts, withdrawal notifications, support responses).

Cookies and Tracking on eternum

We use cookies to remember your login session, language preference, and betting history. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect eternum functionality.

We do not use cookies to track you across other websites or to build a profile of your browsing habits. We do not use third-party analytics or advertising cookies. Our cookies are used only to operate eternum and improve your experience on our platform.

Contact and Data Requests

To request a copy of your data, correct information, or delete your account, contact our support team via live chat, email, or in-app portal. We will respond within a standard timeframe and guide you through the process.

We at eternum are committed to protecting your privacy and handling your data responsibly. Our policy reflects our commitment to transparency, security, and compliance with Indonesian financial regulations. If you have questions about how we handle your information, reach out to our support team.